Q1: Is Youyou Biotechnology a trading company or a manufacturing factory?
We are a professional manufacturer rather than a trading company. With over 12 years of dedication to nutritional & health raw materials, Youyou Biotechnology Co., Ltd. is driven by innovative, sophisticated and state-of-the-art biotechnologies. We strive to deliver premium nutraceutical ingredients and dependable export services to clients worldwide.
Q2: What is your company’s core philosophy?
Our core philosophy is Quality First, Reputation Foremost. Beyond high-quality products, we are committed to delivering reliable services and sustainable value for global partners.
Q3: Which major markets do you export to?
Our products are widely exported to North America, South America, the EU and many other regions. We possess solid compliance experience and complete documentary support to meet regulatory requirements of different target markets.
Q4: What certifications does your company hold?
Our factory operates in strict accordance with international quality management systems. For the full and latest list of certifications including GMP, ISO, HACCP, HALAL, KOSHER and more, please contact our sales team. Factory audits are welcome, and on-site visits can be scheduled in advance.
Q5: What quality standards do your products comply with?
Q6: How do you guarantee product quality and batch consistency?
We conduct in-process inspection and pre-shipment testing for every batch to ensure full compliance with agreed quality standards. We implement rigorous controls throughout the whole supply chain, including supplier management, incoming material inspection, production process supervision (SOP & CCP monitoring), batch record keeping and sample retention, enabling full traceability of all products.
Q7: Are your products tested by third-party laboratories?
Yes. Besides in-house testing, we can arrange re-inspection by independent third-party labs such as SGS and Intertek as per clients’ requests, and provide corresponding test reports for each batch.
Q8: Can you provide free samples?
Free samples are typically provided upon request. The courier freight shall be borne by the customer. Please confirm the detailed policy with our sales team. For some specialty items, the sample cost is calculated at the same unit price as the bulk product (per kilogram), rather than being provided free of charge.
Q9: What is your Minimum Order Quantity (MOQ)?
The MOQ varies by product type and specifications. Some items are available starting from 1 KG, and small trial orders are acceptable. Please inform our sales team of your target quantity for a customized solution.
Q10: What payment terms do you accept?
We mainly accept T/T (Telegraphic Transfer). Flexible payment terms can be negotiated based on order value and cooperation terms.
Q11: What is your lead time?
Normally, the lead time is 7 to 30 days upon order confirmation, depending on product type and order volume. For special formulas or customized products, the lead time is about 20 to 25 days. Please confirm the exact schedule with our sales team before placing orders.
Q12: What shipping methods and trade terms do you offer?
We support sea freight, air freight and express delivery. Our commonly adopted trade terms include FOB and CIF. Other terms such as EXW and DDP are also negotiable upon customer requirements.
Q13: Do you provide after-sales technical support after contract signing?
Absolutely. We maintain close communication with clients throughout the whole process, from project discussion, R&D sampling, production and quality inspection to delivery. We also offer professional technical consulting covering product registration documents, formula development, dosage form selection and compliance filing.
Q14: How do you handle shipping issues or quality disputes?
We handle all issues in strict compliance with international trade practices and contract provisions. All shipments are insured in line with Incoterms rules. We will assist clients with claims in case of cargo damage during transit. Any quality disputes will be assessed and resolved through negotiation based on agreed quality standards and COA reports.
